Withdrawal Button for Magento 2 – legally compliant & free of charge

Starting June 2026, legally required: Our Magento module integrates the withdrawal button in compliance with the law and free of charge.

Withdrawal Function – What is it about?

From June 19, 2026, EU online shops (B2C) must offer a digital withdrawal feature. The withdrawal must be as simple as the contract formation (in accordance with § 356a BGB / EU-Directive 2023/2673).

This Magento 2 module meets the requirements: customers withdraw orders with a few clicks – directly in their account or via guest form.

Legal requirements & implementation

Visibility: Clearly labeled button (e.g., “Withdraw order”), always available.
Simplicity: Form asks only for necessary data (name, order number, email). No hurdles, no mandatory login.
Confirmation: Instant acknowledgment by email after submission.

Note: The module does not replace a legally compliant withdrawal instruction (terms and conditions). We recommend a legal review of your texts.

Features for your customers

1. Withdrawal button in the order overview

Under My Account > My Orders and on the order detail page, customers see immediately:

Status “Deadline expired”
Withdrawal link (as long as the deadline is running)
Status “Withdrawal submitted”

2. Withdraw an order

Additionally, on the order detail page a “Withdraw order” button is displayed.

3. Withdrawal detail page

Before the actual withdrawal, the customer sees a summary of their order.

4. Guest orders

Customers who ordered without an account can access withdrawal through a dedicated search form. Order number and email are enough to locate the order and initiate withdrawal. Available at: /withdrawal/guest/search

5. Confirmation page

After submission, the customer is directed to a success page. It confirms that the withdrawal has been received and an email is on its way.

For you as shop operator

1. Admin overview of all withdrawals

Under Sales > Withdrawals you’ll find a tabular overview of all withdrawals:

ID, order number, customer name, email
Status (Pending / Confirmed / Rejected)
Order date and withdrawal date
Direct link to the respective order view

Admin overview of all withdrawals — All columns are filterable and sortable

2. Change the status of the withdrawal

As soon as a withdrawal is received, two emails are sent:

Click on the desired withdrawal request
Select the new status from the dropdown:
pending, confirmed, rejected

2. Automatic email notification

As soon as a withdrawal is received, two emails are sent:

To the customer – confirmation with order details
To you – notification with all relevant data

You also receive a BCC copy of the customer email. Email templates can be customized in Admin.

3. Note in the order

Each withdrawal is automatically added as a comment in the order history. Thus it is immediately visible in the order view that a withdrawal exists.

4. Configurable

Admin panel Stores > Configuration > Sales > Withdrawal Settings:

5. Hyvä Theme

The Module Withdrawal button for Magento 2 can also be used with the Hyvä theme.

REST API

Withdrawal entries can also be retrieved programmatically:

GET /rest/V1/zwernemann/withdrawals

Access is protected by ACL permission
(Zwernemann_Withdrawal::withdrawals).

Multilingual

Fully translated in German and English (96 strings). Additional languages can be added via custom CSV files.

GitHub & Community

The module for Magento 2 is free and open source. GitHub: Zwernemann/magento2-withdrawl.

Benefits:

No licensing fees.
Full transparency in the source code.
Community support via GitHub Issues.

System requirements

Component	Version
Magento 2 Open Source	2.4.6 to 2.4.8-p1
PHP	7.4 or higher

Installation

Via ZIP-file

Unpack to app/code/Zwernemann/Withdrawal/and run Magento setup commands.

Per Composer

composer require zwernemann/module-withdrawal
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy de_DE en_US
php bin/magento cache:flush

Setup

Navigate to: Stores > Configuration > Sales > Withdrawal Settings
Activate module.
Configure email addresses and withdrawal period.
Clear cache.

Link guest order form

The guest order search form is located at:

https://www.ihr-shop.de/withdrawal/guest/search

Add this link, for example, here:

In your shop footer
In order confirmation emails
On your withdrawal information page

With Magento URL rewrites you can adjust the address as needed, e.g. to /withdrawal.

Installation & Setup Support

On request, we support you with the complete installation and configuration of the Withdrawal Button module.

Contact & Support

Zwernemann Medienentwicklung
79730 Murg

If you have questions, problems, or ideas for new features — feel free to reach out.

License

OSL-3.0

FAQs – Withdrawal Button

Starting in June 2026, online retailers must place a clearly visible Withdrawal button on their websites. This button allows customers to cancel orders easily and without complications.

Clear labeling: The button must be clearly identifiable as a revocation or withdrawal declaration.
Compliance with deadlines: The revocation must take place within the legally prescribed period (usually 14 days, depending on the legal situation).
Transparent information: Customers must receive all relevant information about the right of withdrawal, return procedures, and possible costs.
Verifiable documentation: The revocation must be clearly recorded and documented.

Legal obligation: From June 2026, the Withdrawal button is mandatory.
Improved compliance: Clear communication reduces legal risks and misunderstandings.
User-friendliness: Customers can withdraw quickly and easily, increasing customer satisfaction.

The revocation button must allow customers to declare their withdrawal directly on the website. As soon as the button is clicked, the relevant withdrawal information and form must be displayed.

The Withdrawal button for Magento 2 module provided by Zwernemann Medienentwicklung integrates seamlessly into the Magento 2 backend and offers all legally required features.

The Module Withdrawal button for Magento 2 can also be used with the Hyvä theme.

The Withdrawal button for Magento 2 module provided by Zwernemann Medienentwicklung is free of charge and legally compliant.

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